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start chat Mon-Fri 9:00am-6:00pm (UK time)

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+44 (0)203 936 2623 Mon-Fri 9:00am-6:00pm (UK time)

love@bloobloom.com We’ll answer asap on weekdays

ORDERS

HOW DO I ORDER? At the checkout, you need to give us a valid glasses prescription (make sure it’s not for contacts!). You’ll also be given the option to email it later, or to re-use a prescription you uploaded for a previous order. After you've placed your order, we may be in touch to request your pupillary distance (PD). Your PD is the distance in millimetres between your pupils, which helps us centre the lenses correctly in your frames. If your optometrist didn’t include this on your prescription, don’t worry – we have our own remote measurement tools. Or, depending on your prescription, we may be able to use our standard PD. CAN I CHANGE MY ORDER? We start processing orders quickly, but we’ll do our best to accommodate any changes. The quickest way to change or cancel an order is to call +44 (0)203 936 2623, use the chat or email love@bloobloom.com . We’re available by phone and chat Monday to Friday, 9am to 6pm (UK time). HOW DO I CHECK THE PROGRESS OF MY ORDER?

Sign into your account on www.bloobloom.com using the email address you used at checkout
Select ORDERS from the menu and you’ll see all the details

Once your order has been shipped, you will receive an email and a text message with full tracking details. If you have any questions, you’re always welcome to contact us. HOW DO I ORDER MULTIPLE PAIRS WITH DIFFERENT PRESCRIPTIONS? If you want to purchase several pairs (say, one for distance and one for reading, or one for you and one for your beloved) we recommend you place separate orders. Shipping is free for the UK and most other countries, so you won’t be charged extra. For international destinations which don’t qualify for free shipping, please contact us and we'll gladly take care of your order separately.

HOME TRY ON

HOW DOES HOME TRY ON WORK? Our Home Try On allows you to pick 5 frames from our website and try them on at home (or anywhere else) over a period of 5 days before returning them to us. The whole process costs nothing (shipping is free both ways) and there’s no obligation to buy. Please note this service is currently only available in the UK. Read more about bloobloom Home Try On. CAN I KEEP THE FRAMES I LIKE FROM THE HOME TRY ON CASE? No, please return all the frames. If you find a pair you like, simply place an order on our website and we’ll send you a shiny new pair fitted with your prescription. WHY DO YOU NEED MY CARD DETAILS IF HOME TRY ON IS FREE? Rest assured, Home Try On IS free. During checkout, you’ll be asked to provide a valid credit or debit card before completing your order. We only need these details for security purposes and we don’t take a deposit. WHAT HAPPENS IF I DON'T RETURN MY HOME TRY ON? If you don’t return all the trial frames, or if you return any frames damaged, we’ll need to charge the card on file £99.00 for each missing or damaged frame. To avoid this charge, just drop off your Home Try On at any Post Office by the fifth full day after delivery. (We’ll email you a reminder so you don’t forget.) If your Home Try On period ends during a weekend or holiday, you can drop it off at the Post Office on the next available day. And if you need some extra time, please get in touch and we’ll work something out. CAN I ORDER MORE THAN ONE HOME TRY ON? Absolutely – we want you to find the frames of your dreams! Please note, we send Home Try On orders one at a time. So if you're already sampling a few frames from an existing Home Try On, we’ll wait to receive them back before we ship your next Home Try On box. CAN I ORDER SUNGLASSES FOR A HOME TRY ON? No, the Home Try On service doesn’t include sunglasses. WILL MY HOME TRY ON FRAMES HAVE MY LENS PRESCRIPTION? No, the Home Try On frames are fitted with non-prescription lenses. HOW DO I RETURN MY HOME TRY ON? It’s very easy. Here’s how:

Pack the Home Try On case with all the trial frames
Place the case in the same cardboard shipping box it arrived in and seal using the self-seal strip
Stick the enclosed shipping label to the box, on top of the original address label
Drop it off at any Post Office or have it collected by Royal Mail

You’ll find full instructions in the Home Try On box, but if you have any issues, please get in touch! We’re here to help.

SHIPPING & RETURNS

WHEN CAN I EXPECT MY ORDER? Once your order is complete (and we have your prescription and PD) we aim to dispatch it within 3 to 5 working days. Some orders (such as varifocals) will require custom made lenses which we aim to dispatch in 5 to 10 working days. Please feel free to contact our Customer Service team via chat, phone or email for individual estimations. UK orders are shipped using a Tracked 48Hr delivery service. International orders are shipped using a global express courier. HOW DO I TRACK MY ORDER?

Sign into your account on www.bloobloom.com using the email address you used at checkout
Select ORDERS from the menu and you’ll see all the details

Once your order has been shipped, you will receive an email and a text message with full tracking details. If you have any questions, you’re always welcome to contact us. WHERE DO YOU SHIP TO? We ship all over the world. HOW MUCH DOES SHIPPING COST? Shipping to the UK, the US and Europe is free. For other countries, a £20.00 shipping fee is applied at checkout. DOES MY ORDER INCLUDE CUSTOMS AND IMPORT DUTIES FOR DELIVERIES OUTSIDE THE UK? If your order is being delivered to a country outside the UK, you may be charged duties and taxes directly by the shipping provider when your order is delivered. The cost depends on the customs and import policy of the destination country and these can vary widely. You are liable for any unpaid customs charges. Return shipping and customs fees will be deducted from any refund due. Contact your local customs office for more details or email us at love@bloobloom.com and we'll do our best to help. WHAT'S YOUR RETURN POLICY? We have a 30-day, hassle-free return or exchange policy. If you aren’t totally satisfied with your purchase, we’re happy to refund in full or exchange any item within 30 days of receipt. Refunds are credited to your original payment method. Also, all our frames and lenses have a 2-year manufacturer's guarantee. So we'll gladly replace your lenses or frames for free within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and general wear and tear are not covered by this guarantee. Return shipping is always free within the UK. If you’re sending from anywhere else, you can choose your preferred courier service as you are responsible for any return shipping fees. HOW DO I ARRANGE A RETURN OR EXCHANGE? Please call us at +44 (0)203 936 2623 (Mon-Fri, 9am-6pm UK time) or email love@bloobloom.com to request a return or exchange. Our customers are very dear to us so don’t worry, it’ll go without a hitch. And we always find your feedback helpful. CAN I GET A LENS REPLACEMENT? Of course! If your bloobloom lenses get damaged within the first 2 years due to a manufacturing defect, we’ll replace them for free. If your 2-year guarantee has expired, does not apply, or if your prescription has changed, we can replace your lenses starting from £50.00. Give us a call at +44 (0)203 936 2623 (Mon-Fri, 9am-6pm UK time) or email love@bloobloom.com and we’ll arrange a quick replacement.

PRESCRIPTION

HOW DO I GET A PRESCRIPTION? Have an eye test with any qualified optometrist and they will provide you with a copy of your prescription. If they don’t, make sure you ask them! HOW CAN I SEND YOU MY PRESCRIPTION? During checkout, we will give you three options:

Upload an image of your prescription (take a photo or scan it)
Re-use a prescription you uploaded for a previous order
Email it to us at love@bloobloom.com

To complete your purchase, your prescription must be valid. DO YOU NEED TO KNOW MY PUPILLARY DISTANCE (PD)? We do! Your PD is the distance between your pupils measured in millimetres. It helps us ensure the centre of each lens aligns with the centre of your pupils. It’s especially important if you have a high-strength prescription. If your optometrist doesn’t include it with your prescription, you can ask for it. If you can’t get hold of it, don’t worry. We have our own remote measurement tools and, depending on your prescription, may be able to use our standard PD. WHICH KINDS OF PRESCRIPTIONS DO YOU ACCEPT? We can cover all prescriptions including single vision and varifocal lenses. When adding lenses to your cart, high-index (thinner) lenses might be recommended for your prescription. However, 1.74 index or custom lenses are required for prescriptions with a:

Sphere (SPH) value above -8.00 and +6.00
Cylinder (CYL) value above -4.00 and +4.00
Combined SPH and CYL above +/-8.00

LENSES

WHAT TYPE OF LENSES DO YOU OFFER?

EYEGLASSES

1.50, 1.60, 1.67 and 1.74 index organic lenses

Anti-scratch, anti-reflective and easy-clean coatings

100% UV protection

1.50 index lenses are included with your purchase

SUNGLASSES

1.50, 1.60, 1.67 and 1.74 index organic lenses

Anti-scratch and anti-reflective coatings

Polarised and custom made tints with 100% UV protection

1.50 index lenses are included with your purchase

We can cover all prescriptions including single vision and varifocal lenses. When adding lenses to your cart, high-index (thinner) lenses might be recommended for your prescription. However, 1.74 index or custom lenses are required for prescriptions with a:

Sphere (SPH) value above -8.00 and +6.00
Cylinder (CYL) value above -4.00 and +4.00
Combined SPH and CYL above +/-8.00

For prescriptions with a prism, we charge an additional £30.00 per pair. Please proceed with your order on the website and we'll get in touch by email thereafter with a payment link for the additional charge. If you aren't sure which lenses you should go for, please don't hesitate to get in touch! We'd love to help. DO YOU OFFER VARIFOCAL LENSES? We offer varifocal glasses starting at £199.00 and varifocal sunglasses starting at £229.00. Adapting to varifocal lenses quickly and easily is important. Our Wideview Comfort varifocal lenses offer sharp, natural vision and instant visual comfort. WHAT IS THE DIFFERENCE BETWEEN SINGLE VISION AND VARIFOCAL LENSES? Single vision lenses have one prescription that covers the whole lens. They’re typically for people with long or short sight that only need glasses for things like driving, reading or computer work – so they have clear vision for seeing up-close or far away. Varifocal lenses allow you to see at any distance, because they have different sections for viewing close up and far away and everything in between. So whether you are driving, using a computer, shopping or reading, you can wear one pair of varifocals to accommodate all your vision needs. Sweet. If you have any additional questions about lenses, we’re happy to help. Chat with us here . DO YOU OFFER LIGHT RESPONSIVE LENSES? We offer light responsive lenses starting at an additional £100.00. These lenses cleverly adapt to light conditions: indoors they are clear but as soon as you step outside into bright, natural light, they darken—ta-da! Our light responsive lenses have anti-scratch, anti-reflective, and super-clean coatings, and they provide 100% UV protection. DO YOUR GLASSES OFFER PROTECTION FROM BLUE LIGHT? We offer blue light filtering lenses for an additional £30.00. These lenses block more blue light than our classic lenses, and they can be selected when adding frames to your cart. Our blue light lenses filter about 50% of all blue light, and almost 95% of the highest range (up to 420 nm). If you’re planning on wearing your glasses both indoors and outdoors, we would recommend our light responsive lenses as an alternative. Sunlight is the main source of blue light, and these lenses provide more blue light filtration when exposed to sunlight than blue light filtering lenses. If you’re interested, these lenses cost an additional £100.00 and can be selected when adding frames to your cart. WHAT’S THE BEST WAY TO CLEAN MY LENSES? To keep your frames and lenses in great shape, always store them in your handmade bloobloom case whenever they’re not on your face. Cleaning your lenses:

Rinse them in lukewarm water to remove any dust.
Add mild washing-up liquid to the water and rinse again.
Dry them gently (never rub hard) using your boobloom microfibre cloth. For light smudges, the cleansing cloth alone usually does the trick.

You don’t need to bin your microfibre cloth when it gets dirty. Drop it in the washing machine at no more than 40° (without fabric softener) and it’ll come up good as new! One last tip: Please don’t expose your lenses to high temperatures (such as hot water) or significant changes in temperature as they may develop bubbles or cracks.

FIT

PAY WHAT YOU CAN

WHAT IS PAY WHAT YOU CAN? Because two bloomies are even better than one, you can now choose the price of your second pair of spectacles or sunglasses. Any pair. Yep, you get to choose. For each PWYC item, we offer three different prices to choose from and we explain exactly what each price option covers. The cheapest price covers our basic production costs – the other prices go towards development and contribute to our Pair for Pair programme . HOW DO I ACCESS IT? Simply select the lens options for your second pair, then at the final step you choose the price and add to your cart. Pay What You Can is only available if both pairs are purchased at the same time. WHY ARE YOU DOING IT? Many of you already buy more than one pair of glasses from us. For those who don’t, it’s usually because they cannot afford it. Offering the chance to buy our glasses at a lower price makes them affordable to more people. And this has been our mission since Day 1: to offer high-end designer eyewear at an affordable price. bloobloom is obviously for profit. And Pay What You Can is good for us too. It lets us have faster inventory turnover and helps us put more resources into developing new products for you to love. It also gives us the opportunity to explain what our mark-ups mean and this level of transparency is at the core of our values. So in the end, this is a real win-win situation. Enjoy. WHAT IS THE RETURN AND EXCHANGE POLICY FOR PWYC ITEMS? It remains exactly the same for all our glasses! We have a 30-day hassle-free return or exchange policy. If you’re not totally satisfied with your purchase, we’re happy to refund in full or exchange any item within 30 days of receipt. Refunds are credited via your original payment method. Also, all our frames and lenses have a 2-year manufacturer's guarantee. So we'll gladly replace your lenses or frames for free within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and general wear and tear are not covered by this guarantee. Return shipping is always free within the UK. If you’re sending from anywhere else, you can choose your preferred courier service as you are responsible for any return shipping fees.

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