need help?
CHAT
start chat Mon-Fri 9:00am-6:00pm
CALL
+44 (0)203 936 2623 Mon-Fri 9:00am-6:00pm
EMAIL
love@bloobloom.com Weekdays within 3 hours
ORDERS
HOW DO I ORDER? At the checkout, you need to give us a valid glasses prescription
(make sure it’s not for contacts!). You’ll also be given the
option to email it later, or to re-use a prescription you uploaded
for a previous order. After you've placed your order, we may be in touch to request
your pupillary distance (PD). Your PD is the distance in
millimetres between your pupils, which helps us centre the lenses
correctly in your frames. If your optometrist didn’t include this on your prescription,
don’t worry – we have our own remote measurement tools. Or,
depending on your prescription, we may be able to use our standard
PD. CAN I CHANGE MY ORDER? We start processing orders quickly, but we’ll do our best to
accommodate any changes. The quickest way to change or cancel an
order is to call
+44 (0)203 936 2623, use the chat
or email
love@bloobloom.com. We’re
available by phone and chat Monday to Friday, 9am to 6pm
(GMT). HOW DO I CHECK THE PROGRESS OF MY ORDER?
- Sign into your account on www.bloobloom.com using the email address you used at checkout
- Select ORDERS from the menu and you’ll see all the details
HOME TRY ON
HOW DOES HOME TRY ON WORK? Our Home Try On allows you to pick 5 frames from our website and
try them on at home (or anywhere else) over a period of 5 days
before returning them to us. The whole process costs nothing
(shipping is free both ways) and there’s no obligation to buy.
Please note this service is currently only available in the
UK. Read more about
bloobloom Home Try On. CAN I KEEP THE FRAMES I LIKE FROM THE HOME TRY ON CASE? No, please return all the frames. If you find a pair you like,
simply place an order on our website and we’ll send you a shiny
new pair fitted with your prescription. WHY DO YOU NEED MY CARD DETAILS IF HOME TRY ON IS FREE? Rest assured, Home Try On IS free. During checkout, you’ll be
asked to provide a valid credit or debit card before completing
your order. We only need these details for security purposes and
we don’t take a deposit. WHAT HAPPENS IF I DON'T RETURN MY HOME TRY ON? If you don’t return all the trial frames, or if you return any
frames damaged, we’ll need to charge the card on file £99 for each
missing or damaged frame. To avoid this charge, just drop off your Home Try On at any Post
Office by the fifth full day after delivery. (We’ll email you a
reminder so you don’t forget.) If your Home Try On period ends during a weekend or holiday, you
can drop it off at the Post Office on the next available day. And
if you need some extra time, please get in touch and we’ll work
something out. CAN I ORDER MORE THAN ONE HOME TRY ON? Absolutely – we want you to find the frames of your dreams! Please note, we send Home Try On orders one at a time. So if
you're already sampling a few frames from an existing Home Try On,
we’ll wait to receive them back before we ship your next Home Try
On box. CAN I ORDER SUNGLASSES FOR A HOME TRY ON? No, the Home Try On service doesn’t include sunglasses. WILL MY HOME TRY ON FRAMES HAVE MY LENS PRESCRIPTION? No, the Home Try On frames are fitted with non-prescription
lenses. HOW DO I RETURN MY HOME TRY ON? It’s very easy. Here’s how:
- Pack the Home Try On case with all the trial frames
- Place the case in the same cardboard shipping box it arrived in and seal using the self-seal strip
- Stick the enclosed shipping label to the box, on top of the original address label
- Drop it off at any Post Office
SHIPPING & RETURNS
WHEN CAN I EXPECT MY ORDER?
Once your order is complete (and we have your prescription and PD)
we aim to dispatch it within 3 to 5 working days. Some orders (such
as varifocals) will require custom made lenses which we aim to
dispatch in 5 to 10 working days. Please feel free to contact our
Customer Service team via chat, phone or email for individual
estimations.
UK orders are shipped using a Tracked 48Hr delivery service.
International orders are shipped using a global express courier.
HOW DO I TRACK MY ORDER?
For any country not listed above, a £20 shipping fee is applied
at checkout. DOES MY ORDER INCLUDE CUSTOMS AND IMPORT DUTIES FOR DELIVERIES
OUTSIDE THE UK? If your order is being delivered to a country outside the UK, you
may be charged duties and taxes directly by the shipping provider
when your order is delivered. The cost depends on the customs and
import policy of the destination country and these can vary
widely.
You are liable for any unpaid custom charges. Return shipment and
custom fees will be deducted from any refund due.
Contact your local customs office for more details or email us at
love@bloobloom.com and
we'll do our best to help.
WHAT'S YOUR RETURN POLICY?
We have a 30-day, hassle-free return or exchange policy. If you
aren’t totally satisfied with your purchase, we’re happy to refund
in full or exchange any item within 30 days of receipt. Refunds
are credited to your original payment method.
Also, all our frames and lenses have a 2-year manufacturer's
guarantee. So we'll gladly replace your lenses or frames for free
within 2 years of purchase if they are found to have a
manufacturing defect. Accidental damage and general wear and tear
are not covered by this guarantee.
Return shipping is always free within the UK. If you’re sending
from outside the UK, you can choose your preferred courier service
as you are responsible for any return shipping fees.
HOW DO I ARRANGE A RETURN OR EXCHANGE? Please call us at
+44 (0)203 936 2623 (Mon-Fri,
9am-6pm GMT) or email
love@bloobloom.com to
request a return or exchange. Our customers are very dear to us so
don’t worry, it’ll go without a hitch. And we always find your
feedback helpful.
CAN I GET A LENS REPLACEMENT?
Of course! If your bloobloom lenses get damaged within the first
2 years due to a manufacturing defect, we’ll replace them for
free. If your 2-year guarantee has expired, does not apply, or if
your prescription has changed, we can replace your lenses starting
from £50.
Give us a call at
+44 (0)203 936 2623 (Mon-Fri,
9am-6pm GMT) or email
love@bloobloom.com and
we’ll arrange a quick replacement.
- Sign into your account on www.bloobloom.com using the email address you used at checkout
- Select ORDERS from the menu and you’ll see all the details
AUSTRALIA | KUWAIT | SAUDI ARABIA |
AZERBAIJAN | LEBANON | SERBIA |
BAHRAIN | MACAU | SEYCHELLES |
BOSNIA-HERZEGOVINA | MALAYSIA | SINGAPORE |
BRUNEI | MALDIVES | SOUTH AFRICA |
CANADA | MEXICO | SRI LANKA |
EGYPT | MONACO | SWITZERLAND |
FAROE ISLANDS | NEW ZEALAND | TAIWAN |
HONG KONG | NIGERIA | THAILAND |
INDIA | NORWAY | TURKEY |
ISRAEL | OMAN | UKRAINE |
JAPAN | QATAR | UNITED ARAB EMIRATES |
KAZAKHSTAN | RUSSIA | USA |
PRESCRIPTION
HOW DO I GET A PRESCRIPTION? Have an eye test with any qualified optometrist and they will
provide you with a copy of your prescription. If they don’t, make
sure you ask them!
HOW CAN I SEND YOU MY PRESCRIPTION? During checkout, we will give you three options:
- Upload an image of your prescription (take a photo or scan it)
- Re-use a prescription you uploaded for a previous order
- Email it to us at love@bloobloom.com
- Sphere (SPH) value above -8.00 and +6.00
- Cylinder (CYL) value above -4.00 and +4.00
- Combined SPH and CYL above +/-8.00
LENSES
WHAT TYPE OF LENSES DO YOU OFFER?
We can cover all prescriptions including single vision and varifocal lenses. When adding lenses to your cart, high-index (thinner) lenses
might be recommended for your prescription. However, 1.74 index or custom lenses are required for prescriptions with a:
SPECTACLES
1.50, 1.60, 1.67 and 1.74 index organic lenses
Anti-scratch, anti-reflective and easy-clean
coatings
100% UV protection
1.50 index lenses are included with your purchase
SUNGLASSES
1.50, 1.60, 1.67 and 1.74 index organic lenses
Anti-scratch and anti-reflective coatings
Polarised and custom made tints with 100% UV protection
1.50 index lenses are included with your purchase
- Sphere (SPH) value above -8.00 and +6.00
- Cylinder (CYL) value above -4.00 and +4.00
- Combined SPH and CYL above +/-8.00
- Rinse them in lukewarm water to remove any dust.
- Add mild washing-up liquid to the water and rinse again.
- Dry them gently (never rub hard) using your boobloom microfibre cloth. For light smudges, the cleansing cloth alone usually does the trick.
FIT
HOW CAN I GET MY FRAMES ADJUSTED?
It’s important that your frames fit well, both for comfort and
correct vision. The following adjustments are simple to make:
We recommend you compare the measurements of your current frame
to those on our website to get an idea of how well a pair will fit
you.
- The frame is too tight or loose behind your ears
- The temples are too long or too short
- The temples are too tight or loose at the side of your face
- The frame is crooked or slides down your nose
We recommend you compare the measurements of your current frame
to those on our website to get an idea of how well a pair will fit
you.
PAY WHAT YOU CAN
WHAT IS PAY WHAT YOU CAN? Because two bloomies are even better than one, you can now choose
the price of your second pair of spectacles or sunglasses. Any
pair. Yep, you get to choose.
For each PWYC item, we offer three different prices to choose
from and we explain exactly what each price option covers. The
cheapest price covers our basic production costs – the other
prices go towards development and contribute to our
Pair for Pair programme.
HOW DO I ACCESS IT? Simply select the lens options for your second pair, then at the
final step you choose the price and add to your cart. Pay What You
Can is only available if both pairs are purchased at the same
time.
WHY ARE YOU DOING IT? Many of you already buy more than one pair of glasses from us.
For those who don’t, it’s usually because they cannot afford it.
Offering the chance to buy our glasses at a lower price makes them
affordable to more people. And this has been our mission since Day
1: to offer high-end designer eyewear at an affordable price.
bloobloom is obviously for profit. And Pay What You Can is good
for us too. It lets us have faster inventory turnover and helps us
put more resources into developing new products for you to love.
It also gives us the opportunity to explain what our mark-ups mean
and this level of transparency is at the core of our values.
So in the end, this is a real win-win situation. Enjoy. WHAT IS THE RETURN AND EXCHANGE POLICY FOR PWYC ITEMS? It remains exactly the same for all our glasses! We have a 30-day
hassle-free return or exchange policy. If you’re not totally
satisfied with your purchase, we’re happy to refund in full or
exchange any item within 30 days of receipt. Refunds are credited
via your original payment method.
Also, all our frames and lenses have a 2-year manufacturer's
guarantee. So we'll gladly replace your lenses or frames for free
within 2 years of purchase if they are found to have a
manufacturing defect. Accidental damage and general wear and tear
are not covered by this guarantee.
Return shipping is always free within the UK. If you’re sending
from outside the UK, you can choose your preferred courier service
as you are responsible for any return shipping fees.
PRESS
Please email
press@bloobloom.com. We'd
love to help, and look forward to hearing from you.