We are available by phone, chat and email
Monday to Friday from 9am to 6pm GMT.

HOW WE’RE HANDLING COVID-19

 

Here to help, even in these unprecedentedly difficult times.

 

We're as committed as ever to making sure you get the products and services that are key to your vision health. We realise what we do is essential to help you function day-to-day, so we’re doing all we can to keep providing prescription glasses through our optical lab in London.

 

The most important thing to us is the health of our customers, our team, and those around us. Our hearts are with those who have been affected ❤️

 

Abbas, Fares and the entire bloobloom team.

 

 

GOOD TO KNOW

 

  • You can still shop with us: Our website will remain live and we continue to offer our free Home Try On so you can easily try on glasses wherever, whenever
  • We are experiencing slight shipping delays: Due to COVID-19, most orders might take one more day or two to be delivered
  • We're always here to help: We will continue to provide exceptional customer service via phone, email, and live chat. Our team is ready to help with any and all questions

 

 


HOW DO I ORDER?

 

At the checkout, you need to give us a valid glasses prescription (make sure it’s not for contacts!). You’ll also be given the option to email it later, or to re-use a prescription you uploaded for a previous order.

 

After you've placed your order, we may be in touch asking to know your pupillary distance (PD). Your PD is the distance in millimetres between your pupils, which helps us centre the lenses correctly in your frames.

 

If your optometrist didn’t include this on your prescription, don’t worry – we have our own remote measurement tools. Or, depending on your prescription, we may be able to use our standard PD.

 

 

CAN I CHANGE MY ORDER?

 

We start processing orders quickly, but we’ll do our best to accommodate any changes. The quickest way to change or cancel an order is to call +44 (0)203 936 2623, use the chat or email mayday@bloobloom.com. We’re available by phone and chat Monday to Friday, 9am to 6pm (GMT).

 

 

HOW DO I CHECK THE PROGRESS OF MY ORDER?

 

  • Sign into your account on www.bloobloom.com using the email address you used at checkout
  • Select ORDERS from the menu and you’ll see all the details

 

Once your order ships, you receive an email and a text message with full tracking details. If you have any questions, you’re always welcome to contact us.

 

 

HOW DO I ORDER MULTIPLE PAIRS WITH DIFFERENT PRESCRIPTIONS?

 

If you want to purchase several pairs (say, one for distance and one for reading, or one for you and one for your beloved) we recommend you place separate orders. Shipping is free for the UK and most other countries, so you won’t be charged extra.

 

For international destinations which don’t qualify for free shipping, please contact us and we'll gladly take care of your order separately.

 

 


HOW DOES HOME TRY ON WORK?

 

Our Home Try On allows you to pick 5 frames from our website and try them on at home (or anywhere else) over a period of 5 days before returning them to us. The whole process costs nothing (shipping is free both ways) and there’s no obligation to buy. Please note this service is currently only available in the UK.

 

Read more about bloobloom Home Try On.

 

 

CAN I KEEP THE FRAMES I LIKE FROM THE HOME TRY ON CASE?

 

No, please return all the frames. If you find a pair you like, simply place an order on our website and we’ll send you a shiny new pair fitted with your prescription.

 

 

WHY DO YOU NEED MY CARD DETAILS IF HOME TRY ON IS FREE?

 

Rest assured, Home Try On IS free. During checkout, you’ll be asked to provide a valid credit or debit card before completing your order. We only need these details for security purposes and we don’t take a deposit.

 

 

WHAT HAPPENS IF I DON'T RETURN MY HOME TRY ON?

 

If you don’t return all the trial frames, or if you return any frames damaged, we’ll need to charge the card on file £95 for each missing or damaged frame.

 

To avoid this charge, just drop off your Home Try On at any Post Office by the fifth full day after delivery. (We’ll email you a reminder so you don’t forget.)

 

If your Home Try On period ends during a weekend or holiday, you can drop it off at the Post Office on the next available day. And if you need some extra time, please get in touch and we’ll work something out.

 

 

CAN I ORDER MORE THAN ONE HOME TRY ON?

 

Absolutely – we want you to find the frames of your dreams!

 

Please note, we send Home Try On orders one at a time. So if you're already sampling a few frames from an existing Home Try On, we’ll wait to receive them back before we ship your next Home Try On box.

 

 

CAN I ORDER SUNGLASSES FOR A HOME TRY ON?

 

No, the Home Try On service doesn’t include sunglasses.

 

 

WILL MY HOME TRY ON FRAMES HAVE MY LENS PRESCRIPTION?

 

No, the Home Try On frames are fitted with non-prescription lenses.

 

 

HOW DO I RETURN MY HOME TRY ON?

 

It’s very easy. Here’s how:  

 

  1. Pack the Home Try On case with all the trial frames
  2. Place the case in the same cardboard shipping box it arrived in and seal using the self-seal strip
  3. Stick the enclosed shipping label to the box, on top of the original address label
  4. Drop it off at any Post Office

 

You’ll find full instructions in the Home Try On box, but if you have any issues, please get in touch! We’re here to help.

 

 


WHEN CAN I EXPECT MY ORDER?

 

Once your order is complete (and we have your prescription and PD) we aim to deliver within two working days* in the UK. All international orders are dispatched the same day* and sent as quickly as possible using express delivery services.

 

* For all orders placed before 3:00pm GMT. Orders placed after 3:00pm are delivered the next working day.

 

 

HOW DO I TRACK MY ORDER?

 

  • Sign into your account on www.bloobloom.com using the email address you used at checkout
  • Select ORDERS from the menu and you’ll see all the details

 

Once your order ships, you receive an email and a text message with full tracking details. If you have any questions, you’re always welcome to contact us.

 

 

WHERE DO YOU SHIP TO?

 

We ship glasses orders all over the world. Please note our Home Try On service is currently only available in the UK.

 

For any country not listed below, a £20 shipping fee is applied at checkout.

 

 

HOW MUCH DOES SHIPPING COST?

 

Shipping to the UK, the EU and the following countries is completely free.

 

AUSTRALIA
KUWAIT
SAUDI ARABIA
AZERBAIJAN
LEBANON
SERBIA
BAHRAIN
MACAU
SEYCHELLES
BOSNIA-HERZEGOVINA
MALAYSIA
SINGAPORE
BRUNEI
MALDIVES
SOUTH AFRICA
CANADA
MEXICO
SRI LANKA
EGYPT
MONACO
SWITZERLAND
FAROE ISLANDS
NEW ZEALAND
TAIWAN
HONG KONG
NIGERIA
THAILAND
INDIA
NORWAY
TURKEY
ISRAEL
OMAN
UKRAINE
JAPAN
QATAR
UNITED ARAB EMIRATES
KAZAKHSTAN
RUSSIA
USA

 

For any country not listed above, a £20 shipping fee is applied at checkout.

 

 

DOES MY ORDER INCLUDE CUSTOMS AND IMPORT DUTIES FOR DELIVERIES OUTSIDE THE EU?

 

If your order is being delivered to a country outside the EU, you are charged duties and taxes directly by the shipping provider when they deliver your order. The cost depends on the customs and import policy of the destination country and these can vary widely.

 

You are liable for any unpaid custom charges. Return shipment and custom fees will be deducted from any refund due.

 

Contact your local customs office for more details or email us at mayday@bloobloom.com and we'll do our best to help.

 

 

WHAT'S YOUR RETURN POLICY? 

 

We have a 30-day, hassle-free return or exchange policy. If you aren’t totally satisfied with your purchase, we’re happy to refund in full or exchange any item within 30 days of receipt. Refunds are credited to your original payment method.

 

Also, all our frames and lenses have a 2-year manufacturer's guarantee. So we'll gladly replace your lenses or frames for free within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and general wear and tear are not covered by this guarantee.

 

Return shipping is always free within the UK. If you’re sending from outside the UK, you can choose your preferred courier service as you are responsible for any return shipping fees.

 

 

HOW DO I ARRANGE A RETURN OR EXCHANGE?

 

Please call us at +44 (0)203 936 2623 (Mon-Fri, 9am-6pm GMT) or email mayday@bloobloom.com to request a return or exchange. Our customers are very dear to us so don’t worry, it’ll go without a hitch. And we always find your feedback helpful.

 

 

CAN I GET A LENS REPLACEMENT?

 

Of course! If your bloobloom lenses get damaged within the first 2 years due to a manufacturing defect, we’ll replace them for free.

If your 2-year guarantee has expired, does not apply, or if your prescription has changed, we can replace your lenses starting from £50.

 

Give us a call at +44 (0)203 936 2623 (Mon-Fri, 9am-6pm GMT) or email mayday@bloobloom.com and we’ll arrange a quick replacement.

 

 


HOW DO I GET A PRESCRIPTION?

 

Have an eye test with any qualified optometrist and they will provide you with a copy of your prescription. If they don’t, make sure you ask them!

 

 

HOW CAN I SEND YOU MY PRESCRIPTION?

 

At checkout, we give you three options:

 

  1. Upload an image of your prescription (take a photo or scan it)
  2. Re-use a prescription you uploaded for a previous order
  3. Email it to us at mayday@bloobloom.com

 

To complete your purchase, your prescription must be valid (no older than two years in the UK).

 

 

DO YOU NEED TO KNOW MY PUPILLARY DISTANCE (PD)? 

 

We do! Your PD is the distance between your pupils measured in millimetres. It helps us ensure the centre of each lens aligns with the centre of your pupils. It’s is especially important if you have a high-strength prescription.

 

If your optometrist doesn’t include it with your prescription, you can ask for it. If you can’t get hold of it, don’t worry. We have our own remote measurement tools and, depending on your prescription, may be able to use our standard PD.

 

 

WHICH KINDS OF PRESCRIPTIONS DO YOU ACCEPT?

 

We can cover single-vision and varifocal lenses in the following ranges at no additional cost (starting at £95 for single-vision and £195 for varifocals):

 

  • Sphere (SPH) value between -8.00 and +5.00
  • Cylinder (CYL) value between -4.00 and +4.00
  • Combined SPH and CYL is lower than +/-8.00

 

For prescriptions outside of this range or with a prism, we charge an additional £50 per lens. Please proceed with your order on the website and we'll get in touch by email thereafter with a payment link for the additional charge.

 

 

CAN I USE MY CONTACT LENS PRESCRIPTION?

 

We’re afraid not. Contact lenses are in contact with the eye, whereas spectacles sit further away, so the prescription may be different.

 

 

GOT ANOTHER QUESTION?

 

Maybe you can’t decipher your prescription, aren’t sure if we can cover it or wanna spend some time with us… Please don’t hesitate to get in touch!

 

 


WHAT TYPE OF LENSES DO YOU OFFER?

 

 

* We can cover single-vision and varifocal lenses in the following ranges at no additional cost (starting at £95 for single-vision and £195 for varifocals):

 

  • Sphere (SPH) value between -8.00 and +5.00
  • Cylinder (CYL) value between -4.00 and +4.00
  • Combined SPH and CYL is lower than +/-8.00

 

For prescriptions outside of this range or with a prism, we charge an additional £50 per lens. Please proceed with your order on the website and we'll get in touch by email thereafter with a payment link for the additional charge.

 

 

DO YOU CHARGE EXTRA FOR THIN LENSES?

 

No. For prescriptions stronger than 2.00 we use high-index lenses at no additional cost.

 

 

DO YOU OFFER VARIFOCAL LENSES?

 

We offer varifocal glasses starting at £195 and varifocal sunglasses starting at £225. Adapting to varifocal lenses quickly and easily is important. Our Wideview Comfort varifocal lenses offer sharp, natural vision and instant visual comfort.

 

 

WHAT IS THE DIFFERENCE BETWEEN SINGLE-VISION AND VARIFOCAL LENSES?

 

Single-vision lenses have one prescription that covers the whole lens. They’re typically for people with long or short sight that only need glasses for things like driving, reading or computer work – so they have clear vision for seeing up-close or far away.

 

Varifocal lenses allow you to see at any distance, because they have different sections for viewing close up and far away and everything in between. So whether you are driving, using a computer, shopping or reading, you can wear one pair of varifocals to accommodate all your vision needs. Sweet.

 

If you have any additional questions about lenses, we’re happy to help. Chat with us here.

 

 

DO YOU OFFER LIGHT RESPONSIVE LENSES?

 

We offer light responsive lenses starting at £195. These lenses cleverly adapt to light conditions: indoors they are clear but as soon as you step outside into bright, natural light, they darken—ta-da!

 

Our light responsive lenses have anti-scratch, anti-reflective, and super-clean coatings, and they provide 100% UV protection.

 

 

CAN YOU MAKE LENSES WITH A PRISM CORRECTION?

 

Yes! Pricing is based on your specific prescription values and we’re happy to help you figure out the best lenses for you based on your prescription strength. Give us a call on +44 (0)203 936 2623, use the chat or email mayday@bloobloom.com. We’re available by phone and chat Monday to Friday, 9am to 6pm (GMT).

 

 

DO YOUR GLASSES OFFER PROTECTION FROM BLUE LIGHT?

 

We offer blue light filtering lenses for an additional £30. These lenses block more blue light than our classic lenses, and they can be selected when adding frames to your cart.

 

Our blue light lenses filter about 50% of all blue light, and almost 95% of the highest range (up to 420 nm).

 

If you’re planning on wearing your glasses both indoors and outdoors, we would recommend our light responsive lenses as an alternative. Sunlight is the main source of blue light, and these lenses provide more blue light filtration when exposed to sunlight than blue light filtering lenses. If you’re interested, these lenses cost an additional £100 and can be selected when adding frames to your cart.

 

 

WHAT’S THE BEST WAY TO CLEAN MY LENSES?

 

To keep your frames and lenses in great shape, always store them in your handmade bloobloom case whenever they’re not on your face.

 

Cleaning your lenses:

 

  • Rinse them in lukewarm water to remove any dust.
  • Add mild washing-up liquid to the water and rinse again.
  • Dry them gently (never rub hard) using your boobloom microfibre cloth. For light smudges, the cleansing cloth alone usually does the trick.

 

You don’t need to bin your microfibre cloth when it gets dirty. Drop it in the washing machine at no more than 40° (without fabric softener) and it’ll come up good as new!

 

One last tip:  Please don’t expose your lenses to high temperatures (such as hot water) or significant changes in temperature as they may develop bubbles or cracks.

 

 


HOW CAN I GET MY FRAMES ADJUSTED?

 

It’s important that your frames fit well, both for comfort and correct vision. The following adjustments are simple to make:

 

  • The frame is too tight or loose behind your ears
  • The temples are too long or too short
  • The temples are too tight or loose at the side of your face
  • The frame is crooked or slides down your nose

 

Most optical shops make adjustments for free. If they ask you for a fee, we’ll reimburse you up to £30 for a single adjustment within 30 days of purchase. Just email the bill to mayday@bloobloom.com and we’ll take care of it!

 

 

HOW CAN I FIND MY FRAME’S MEASUREMENTS?

 

You can find these on each product page on our website under SIZE. All our frames (as with other brands) also have their measurements printed on the inside of the temple arm:

 

 

We recommend you compare the measurements of your current frame to those on our website to get an idea of how well a pair will fit you.

 

 


WHAT IS PAY WHAT YOU CAN?

 

Because two bloomies are even better than one, you can now choose the price of your second pair of spectacles or sunglasses. Any pair. Yep, you get to choose.

 

For each PWYC item, we offer three different prices to choose from and we explain exactly what each price option covers. The cheapest price covers our basic production costs – the other prices go towards development and contribute to our Pair for a Pair programme.

 

 

HOW DO I ACCESS IT?

 

Simply select the lens options for your second pair, then at the final step you choose the price and add to your cart. Pay What You Can is only available if both pairs are purchased at the same time.

 

 

WHY ARE YOU DOING IT?

 

Many of you already buy more than one pair of glasses from us. For those who don’t, it’s usually because they cannot afford it. Offering the chance to buy our glasses at a lower price makes them affordable to more people. And this has been our mission since Day 1: to offer high-end designer eyewear at an affordable price.

 

bloobloom is obviously for profit. And Pay What You Can is good for us too. It lets us have faster inventory turnover and helps us put more resources into developing new products for you to love. It also gives us the opportunity to explain what our mark-ups mean and this level of transparency is at the core of our values.

 

So in the end, this is a real win-win situation. Enjoy.

 

 

WHAT IS THE RETURN AND EXCHANGE POLICY FOR PWYC ITEMS?

 

It remains exactly the same for all our glasses! We have a 30-day hassle-free return or exchange policy. If you’re not totally satisfied with your purchase, we’re happy to refund in full or exchange any item within 30 days of receipt. Refunds are credited via your original payment method.

 

Also, all our frames and lenses have a 2-year manufacturer's guarantee. So we'll gladly replace your lenses or frames for free within 2 years of purchase if they are found to have a manufacturing defect. Accidental damage and general wear and tear are not covered by this guarantee.

 

Return shipping is always free within the UK. If you’re sending from outside the UK, you can choose your preferred courier service as you are responsible for any return shipping fees.

 

 


Please email press@bloobloom.com. We'd love to help, and look forward to hearing from you.